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Anita-sd Author

Level 1

7 points

My iPhones screen does not respond to touch and I can’t restart to solve

My screen is unresponsive to touch so I cannot even slide to restart to try to fix it.

iPhone 13 Pro Max

Posted on Feb 11, 2023 7:54 AM

Top-ranking reply

ProustGiulio

Level 10

208,584 points

Posted on Feb 11, 2023 7:56 AM

Use these gestures:

Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the side (power) button. Only when the Apple logo appears (it might take 10-20 seconds), release that button (ignore all other screens that might appear, the one with the "slider" to turn the device off included).

If the issue persists, I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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My iPhones screen does not respond to touch and I can’t restart to solve

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