icloud photos won't Sync, windows 11

Hi I have download icloud from windows store. Lets face it this has never been a great experience on windows but efforts do kind of seem to be being made as its supposed to integrate with windows photos now.


well its been days and days and nothing is happening. I feel like its the icloud not windows. Its running but if I goto icloud photos in explorer nothing is downloaded, even though i have selected 'keep on this device' numerous times over the past few days.


In the windows photo app all I see are black boxes with an icloud logo, the thing has stalled, I tried signing out and back in on icloud restart pc etc, nothing happens.#


If it helps apple sleep at night I have two apple laptops.


Thanks!


Windows, Windows 10

Posted on Feb 1, 2023 3:53 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 2, 2023 7:06 PM

Hi garethsnaim,


Check to see if security software may be causing communication issues with iCloud, as outlined in the following article:


Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support


Test your connectivity
1. Check your hosts file to make sure that it's not blocking iTunes from communicating with Apple's servers.
2. If you’re having issues using AirPlay, Home Sharing, iTunes, or Remote, test the connectivity between the computers or devices in your house. They should be connected to the same network and subnet in order to function properly.


Test your security software
If you still have trouble after you test your connectivity, your security software could be interfering with your computer's connection with iCloud for Windows or iTunes.

In some cases, it might be necessary to temporarily remove your security software to isolate an issue. Some Internet security apps don’t uninstall completely, so you might need to download and run a cleanup utility for your security software for it to be completely removed.

Work with your security software provider to allow the complete list of ports and services that Apple products use or if you need help with uninstalling their software.


Reach out to Apple Support directly if the issue persists, as they'll be best equipped to help investigate the unexpected behavior with iCloud Photos. You can use the following link to reach out: Contact - Official Apple Support


Kind regards.

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1 reply
Question marked as Top-ranking reply

Feb 2, 2023 7:06 PM in response to garethsnaim

Hi garethsnaim,


Check to see if security software may be causing communication issues with iCloud, as outlined in the following article:


Resolve issues between iCloud for Windows or iTunes and third-party security software - Apple Support


Test your connectivity
1. Check your hosts file to make sure that it's not blocking iTunes from communicating with Apple's servers.
2. If you’re having issues using AirPlay, Home Sharing, iTunes, or Remote, test the connectivity between the computers or devices in your house. They should be connected to the same network and subnet in order to function properly.


Test your security software
If you still have trouble after you test your connectivity, your security software could be interfering with your computer's connection with iCloud for Windows or iTunes.

In some cases, it might be necessary to temporarily remove your security software to isolate an issue. Some Internet security apps don’t uninstall completely, so you might need to download and run a cleanup utility for your security software for it to be completely removed.

Work with your security software provider to allow the complete list of ports and services that Apple products use or if you need help with uninstalling their software.


Reach out to Apple Support directly if the issue persists, as they'll be best equipped to help investigate the unexpected behavior with iCloud Photos. You can use the following link to reach out: Contact - Official Apple Support


Kind regards.

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icloud photos won't Sync, windows 11

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