You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: Andreas Carlsson
Andreas Carlsson Author
User level: Level 2
309 points

iCloud emails don't stay in the Trash can, but are deleted from my iPhone and iPad!

One or two years ago I decided to move my personal domain to the iCloud email service. Since then many of my emails are gone forever.

As it happens I want to keep my deleted emails in the trash forever. The reason for this is that I want to be able to search for things, even a long time after I deleted them.


In macOS you are able to set the time for how long an email can stay in the trash can without being deleted (up to one month, I'd prefer up to one year at least).


I can't find any such setting in iOS or iPadOS… The oldest email in my trash for that account is seven days ago. I want to find an order confirmation sent to me a couple of weeks ago, and now it's gone. Extremely frustrating!


Question:

Is there a way to set this time to "never" (or one year would be ok) in iOS or iPadOS?

Posted on Jan 23, 2023 6:23 AM

Reply
Question marked as Top-ranking reply
User profile for user: jmarse1
jmarse1
User level: Community Specialist

Posted on Jan 25, 2023 7:23 AM

Hi Andreas Carlsson,


We'll be glad to assist with changing the automatic deletion of iCloud Mail on your iPhone and iPad. To adjust the setting for iCloud Mail on your iPhone, head to Settings > [your name] > iCloud, then select iCloud Mail > iCloud Mail Settings > Advanced > Deleted Messages. From there, you should then see the adjustable option for when to remove deleted messages.


For more information on iCloud mail, check out Set up iCloud Mail on all your devices - Apple Support


We hope this helps.


Cheers.

View in context

Similar questions

2 replies
Question marked as Top-ranking reply
User profile for user: jmarse1
jmarse1
User level: Community Specialist

Jan 25, 2023 7:23 AM in response to Andreas Carlsson

Hi Andreas Carlsson,


We'll be glad to assist with changing the automatic deletion of iCloud Mail on your iPhone and iPad. To adjust the setting for iCloud Mail on your iPhone, head to Settings > [your name] > iCloud, then select iCloud Mail > iCloud Mail Settings > Advanced > Deleted Messages. From there, you should then see the adjustable option for when to remove deleted messages.


For more information on iCloud mail, check out Set up iCloud Mail on all your devices - Apple Support


We hope this helps.


Cheers.

Reply

iCloud emails don't stay in the Trash can, but are deleted from my iPhone and iPad!

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up