You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Cant empty store credit and change country region of appstore

Cant empty store credit and change the country region in apptore

iPhone 13, iOS 16

Posted on Jan 20, 2023 8:48 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 20, 2023 9:48 AM

If you want to clear your Apple ID balance, it is depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your balance, click -> Get Support

Fill in the field >Tell us what's going on<

 

2.                                                                                                      

See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple ID balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•               Your Apple ID.

•               The refund amount.

•               Your current delivery address.

 

If you then want to change Country or Region, you must comply with all regulations described here -> Change your Apple ID country or region -> Change your Apple ID country or region - Apple Support (KW)

 


3 replies
Question marked as Top-ranking reply

Jan 20, 2023 9:48 AM in response to Sanjaychaudhary

If you want to clear your Apple ID balance, it is depending on the amount:

1.

If your balance is less than the cost of a single item, contact Apple Support directly, they will help you clear your balance, click -> Get Support

Fill in the field >Tell us what's going on<

 

2.                                                                                                      

See -> Check your Apple ID balance

Check your Apple ID balance – Apple Support (UK)

scroll to ⤵️

If you have Apple ID balance you can't use.

You can't redeem or return Apple Gift Cards, App Store & iTunes Gift Cards or unused Apple ID balance for cash, except as required by law. If your jurisdiction allows the refund of redeemed gift balances, you can contact Apple Support to request a refund

When you contact Apple, include the following information:

•               Your Apple ID.

•               The refund amount.

•               Your current delivery address.

 

If you then want to change Country or Region, you must comply with all regulations described here -> Change your Apple ID country or region -> Change your Apple ID country or region - Apple Support (KW)

 


Jan 20, 2023 10:05 AM in response to Sanjaychaudhary

Apple in fact officially documents multiple ways for you to be able to empty account balance, it just doesn't mention them in the document most frequently referred to when the question about emptying balance arises. Despite there being three officially documented ways, I have noticed that posting a complete response of all 3 methods is frequently considered to exceed what is regarded to be a good response to your question (usually ones just telling you to ask Apple to keep your money). Nevertheless, in the interest of full disclosure I here list all three ways I have found, should you wish to explore others:


Read this support article for information about requirements for changing your Apple ID country or region --> Change your Apple ID country or region - Apple Support .


Here are three ways to remove balance ffrom an account:


+ Spend it:

If your store credit is less than the cost of a single item and you still have a valid payment method such as a credit card for your old country, you can use the payment method to make up the difference in the cost of an item ( How apps, content, and subscriptions from Apple are billed - Apple Support ). Perhaps buy something such as a music track which you can download and also keep a backup copy. Remember that anything purchased may not be available for re-download in another country but as long as you have your own copy you will always have it.


+ Ask Apple to keep it:

From Change your Apple ID country or region - Apple Support you can use one of these methods to ask Apple to remove the balance and keep it:

● Click here --> Choose your country or region - Official Apple Support Select your country, then a product such as billing. If you do not see your country, see if there is an "other" listing for that region. If you don't see an option that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.

● Call Apple Support --> Contact Apple for support and service - Apple Support


+ The article: Check your Apple Account balance - Apple Support has a section titled, "If you have an Apple Account balance that you can't use". You can ask for a refund, but only under very specific conditions, namely the balance is from a gift card, and if where you live Apple is legally required to give it back. I have yet to see anybody respond saying they have used this method, but still Apple itself documents it as a way get a refund of "unused Apple Account balance".




Cant empty store credit and change country region of appstore

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.