Logitech Circle View No Response

I bought this doorbell thinking it would be easy to install and work well since it works with HomeKit and is sold from Apple stores. DONT BUY THIS PIECE OF **** HARDWARE. I’ve had professional installers come out to fix it and it can never get going more than half an hour. The package says it works with both 5ghz and 2.4ghz, but then support says to turn off 5ghz for it to work. The worst technology experience I’ve ever had between the awful Apple support and Logitech support blaming each other.

Here’s what I found ..

Background.

I’ve 3 x Logitech Circle View cameras and for two years they would regularly go off-line. My clunky solution was to install smart switches that power cycle the cameras every six hours. Even then, one or cameras would be off-line. A very unsatisfactory situation. I looked for something better.

Solution

In my regular online search for a real solution I read that one user found that by turning off the wifi 802.1b option on his router the issue was resolved.

I don’t have that specific option, but there was an option to turn off 802.1i (if I remember correctly). I did this and bizarrely the cameras have worked perfectly ever since without needing power cycles.

Why doing this worked I have no idea - to my mind it shouldn’t have. But it seems the camera issue is at the wifi level and I suggest other users consider exploring this solution.

Good hunting.

Well I might as well chime in. I have 2 Circle View, cameras and now the door bell one too. Bought the door bell Logitech because my circle 2 camera stopped working all the time. At one point some genus from Logi made me DELETE MY HOME!!! What a pain it was re setting up everything from scratch. 37 different devices. Camera worked for like a 2 weeks and now it is down again. My other camera and the doorbell all still work fine.

Why can’t apple just come up with their own camera. Ones that are tied in directly to the HomePod but that’s not physical connected to it.

its ridiculous the amount of stress and anxiety this has caused me.

At least in my case, the camera has stopped going offline (even overnight with low temperatures) after I changed both the ‘when Home’ and ‘when Away’ to just Streaming. Something got reset and the offline problem’s gone away. I then restored the two options back to ‘Stream & Allow Recording’ and the camera is still working fine.

On another note, reset your WiFi router sometimes might fix the offline problem also, so try that easier way first.

Hello Zen Turtle,

With this being a third-party accessory, your best option may be to contact Logitech for assistance as they'll be versed in anything the camera may need such as an update. You can access support here: Logitech Support + Download

Additionally, ensure that your paired Apple devices - including the hub - are updated: Update your iPhone or iPad - Apple Support Again to ensure any necessary software is present and current.

Cheers!

Same problem here. Several hundred dollars invested in cameras that don't work. Two big, resource deep companies that won't fix the problems, but are happy to continue to sell the defective products.

I share all the frustration with you regarding Logitech's Circle View camera. It's frustrating when you need it most, the camera lets you down, when out of nowhere it stops working.

At the end of October this year, I purchased a Logitech doorbell camera. All my bets on purchasing a 100% reliable product were the disappointment of the Circle View camera. The doorbell works perfectly, I've never had any problems with it.

It was through your comments that I realized I had gotten myself into trouble! I did it all, or almost everything, and I would like to share it with you.

At first, she started having frequent problems. I deduced that maybe it was a little far from a hub (Apple TV, so I moved it and placed it closer to a HomePod. It was more stable. Shortly after, when I changed its setting to record videos, when I left the house, every time which stopped working.

I emailed Logitech and support responded to perform several tests and procedures to get the camera system working. Finally, they said they would update the Firmware, with the following description: “The firmware will be the same version 8.2.64, but we pushed the firmware to update the camera.”

As for the video that stopped recording when I left home, I realized that perhaps I was having a system information conflict. The IPad that was at home had the same Apple ID as my iPhone, so I physically left the house with the IPhone, but the IPad remained at home. So, possibly a bug occurred (this was just an assumption).

So I created another Apple ID account for the IPad. The camera worked from 12/21 until yesterday, but simply stopped working.

The camera is connected to a smart plug, so turning it off and on is easier because sometimes it becomes inoperative and when you do this procedure of unplugging the socket and plugging it back in, it works again. This time, there was no point in doing so. But when I manually unplugged the camera and plugged it back in, it started working again. Now help me think here, what is the point of this?!

The next action I will do now is to bring a Wi-Fi signal extender closer to the camera, because I read in some comments here that this could be one of the reasons for the instability.

Same here. Very frustrating

Now what about my logitec doorbell that decided to become inoperative. When someone rings the Doorbell, it simply freezes and stops working.

I need to turn it off for about 2 hours for it to work again.

I'm really tired of these Logitech products.

What is the latest learning on how to get Logitech Circle cameras to work well with HomeKit? The lack of clear guidance from both Logitech and Apple is rather confounding.

Zen Turtle,

Thanks for providing those additional details. If you've already reached out to Logitech, there are a few steps that may be able to help with troubleshooting the issue.

First, if you've confirmed that the devices are powered on, and your device you're working with has Bluetooth turned on, try turning your Wi-Fi router and/or modem off and back on. This can help with resetting the network connection with the devices, which may be able to help.

If the issue persist, the next best option would be to remove the cameras from the Home app and set them up again. Before setting up the accessory again, it is possible that you may need to restore them to factory settings.

If still experiencing issues after going through the steps above, the next best option would be to reach out to Apple Support directly from this link here: Get Support - Apple

They would be the best option to take a closer look into the issue from here.

Take care.

Just one question…do you have any hubs connected for other products? I’ve been putting up with this problem for two years, and I finally started troubleshooting by eliminating devices one at a time. When I took the Arlo hub out of the system, all of my other cameras that were constantly intermittent started working without disconnecting. The Circle View Camera, the Circle View Doorbell, and 8 Eufy Cameras all stay connected.

Logitech insists you have an “adequate power supply” and implies the bigger the better. However a 24 volt transformer may output a voltage greater than 26 volts. A high voltage is as much of a problem for the circle view as low voltage. Logitech would not tell me what the upper limit is other than “26 was too high.” Your household voltage may vary throughout the day depending on load. The doorbell voltage will vary with it, as it is unregulated. I switched to a Health/Zenth transformer with multiple taps and selected the 18 volt output. the Circle View is working much better with the lower voltage.

My Circle view stopped working after the power company replaced the transformer feeding my house and my house voltage is slightly higher.

My device is the stand alone camera, plugged into the USB power adapter as supplied by Logitech. A higher or lower voltage spike could explain why it goes offline but I would think unplugging it (rebooting it) would then bring it back online until it happens again. In additional I would expect the supplied power adapter to provide adequate power. Since it seems people are having the same problem with both the doorbell and the stand alone camera it would bring me back to some kind of Apple or Logitech software bug.

I have occasions where I have to remove it from Home and then scan the QR code to add it back to get it working again but again the camera is still connected to my router.

Ironically the replacement showed up from Logitech and I removed the old camera from Home and then added both back into the Home app to see which one goes offline first. Would you believe it both have been working all week without going offline once.

I struggled with these cameras coming online and going offline for a while. I believe what made the difference was turning off the more advanced 2.4 GHz features like Agile Multiband or 20/40 auto mode on my router. It really didn't matter to me anyway since most of the tech that can take advantage of the more modern wifi radio methods tend to use 5 GHz anyway. My advice is to make the 2.4 GHz radio as plain as possible, no auto-modes or smart modes. My cameras were stable after I made that change.