Cannot log into iCloud or Photos on Gen 3 Apple TV

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Level 1

8 points

Cannot log into iCloud or Photos on Gen 3 Apple TV

I can't login to either iCloud or Photos on my Gen 3 Apple TV. When I attempt to login, I insert the correct username and pw, then am asked to insert a 6-digit verification code, which I get from my phone or MBP.

Each time I get the error message "Unable to sign in: iCloud is not currently available. Try again later."

I've been logging in an out of iCloud regularly during the same period on my iPhone and MBP, so I know iCloud isn't actually unavailable.

Troubleshooting I've already performed without success:

restarted Apple TV (removed power cable).
disconnected ethernet connection on Apple TV and connected the Apple TV via WiFi, ensuring it was on the same network as my MBP.

I'm at a loss; would love your help, many thanks.

Apple TV 3, 8

Posted on Nov 7, 2022 6:43 AM

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Answer 1

Urquhart1244

Level 10

146,202 points

Nov 8, 2022 2:27 PM in response to Nate Chad

Can you sign in for the iTunes Store successfully?

Does the Apple TV state that it is ‘Activated’ in Settings﹥General﹥About﹥ ?

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Answer 2

Urquhart1244

Level 10

146,202 points

Nov 8, 2022 4:09 PM in response to Nate Chad

in “About”, I don’t think there’s a field for “Activated” - signal strength is fine though

Ok, then it activated fine. I think it would only show if that failed.

Unless someone else chimes in with a good idea, I would suggest to contact an expert from the Apple Support staff for further assistance. Contact Apple for support and service (phone numbers) or start your support request online (chat/email/callback).

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Answer 3

Nate Chad Author

Level 1

8 points

Nov 8, 2022 3:34 PM in response to Urquhart1244

Yes can sign into iTunes no problems.

in “About”, I don’t think there’s a field for “Activated” - signal strength is fine though

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Cannot log into iCloud or Photos on Gen 3 Apple TV

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