iPhone 11 unable to access storage/won't back up

Question

Level 1

4 points

iPhone 11 unable to access storage/won't back up

I have been experiencing endless issues attempting to back up my iPhone 11; also nothing happens when I go into iPhone Storage - the wheel just keeps spinning.

I have not backed up very often, if at all and do not have enough storage in the iCloud. I currently have over 70 gb remaining - it gets stuck on calculating category sizes.

Have tried restarting and attempting to back up in iTunes. Have also updated with latest software.

I would be grateful for any assistance!

iPhone 11, iOS 16

Posted on Oct 23, 2022 12:12 AM

Reply

Answer 1

Oct 23, 2022 12:14 AM in response to User6767

User6767 wrote:

Have tried restarting and attempting to back up in iTunes. Have also updated with latest software.

Connect iPhone to Computer / Mac

Settings > Touch/Face ID & Passcode > USB Accessories > [Enable]

You haven't mentioned whether you have a PC or Mac. However...

Use your USB lightening cable --> Resolve USB-related alerts in iTunes - Apple Support
If unable to connect --> If iTunes doesn't recognize your iPhone, iPad, or iPod - Apple Support
If your computer is a...
1. Mac --> If your computer doesn't recognize your iPhone, iPad, or iPod ...
2. Windows PC —> Troubleshooting issues with iTunes for Windows - Apple Community
Use genuine cable --> Identify counterfeit or uncertified Lightning connector accessories ...
See how to --> Sync your iPhone, iPad, or iPod using iTunes on your computer ...
To reset the passcode for disabled iPhone -> If you forgot the passcode for your iPhone, iPad, or iPod touch, or your ...
Learn how to--> Update your iPhone, iPad, or iPod touch - Apple Support

If you are experiencing an issue not listed here, contact support

Reply

Answer 2

User6767 Author

Level 1

4 points

Oct 23, 2022 12:25 AM in response to SravanKrA

Thank you - I will try this.

Reply

iPhone 11 unable to access storage/won't back up

Similar questions