Why arnt my real AirPods I bought from the Apple Store In person connecting as real AirPods they say there not verified but I know there real

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why arnt my real air pods I bought in person from Apple connecting or being verified as real I know there not fake and it makes the sound really bad

iPhone 11, iOS 16

Posted on Sep 26, 2022 4:51 AM

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Answer 1

Community Specialist

Hi Hunter_B00th,

Thank you for participating in the Apple Support Communities. It looks like you came from the following support article: If you get a 'Cannot Verify AirPods' alert - Apple Support

If your AirPods aren't connecting, here are a few things you can try to help:

Restart the device it is paired with to see if this resolves the issue.
Make sure the paired device is up to date with its software to rule out the older software.
Try the steps listed in the link here to see if it resolves the issue: If your AirPods won't connect - Apple Support
If the issue persists, reach out to Apple Support here: Contact - Official Apple Support

Have a great day.

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