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My daughter has been keeping a daily journal on a subscription app on her iPhone 11.
We had a week without broadband and she was using 4g instead.
since then, all her previous journal entries are gone. A years worth.
Does anyone have any suggestions of how we can restore this data and why it would have happened?
there is a button on the app saying ‘restore purchase’. Not sure if I should do this or not.
any advice much appreciated. Thank you.
iPhone 11
Greetings JTNW22,
If you are missing data on an installed app, you'll need to contact the app developer directly to inquire about possible data recovery options. You can learn how to contact an app developer here:
How to contact an app developer - Apple Support
"Contact the developer of an iOS, iPadOS, or watchOS app
or your photo at the top of the screen, tap Purchased, tap "Not on this [device]," then tap the app.
"Take care.
Lost data on journal app
