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kimi163 Author

Level 1

4 points

Apple sent me the wrong device, but I had not realized it until after a year

A year ago, I ordered a 12.9-inch iPad Pro on Apple's online store. After I had gotten it, I did not think to check the model in Settings due to them looking very similar, and so just recently, I found out that my device is actually the less pricey 11-inch iPad Pro. I do not expect to be able to get the device I had initially ordered and paid for, but is there at least a way I can get the excess money back? Thanks.

iPad Pro, iPadOS 15

Posted on Sep 15, 2022 10:02 PM

Top-ranking reply

babowa

Level 9

78,471 points

Posted on Sep 15, 2022 10:46 PM

You would need to discuss this with Apple assuming you have the order/receipt for a 12.9" with the serial number matching the device you are using.

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Apple sent me the wrong device, but I had not realized it until after a year

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