Cannot add payment method

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Level 1

4 points

Cannot add payment method

Dear Customer Service:

It is very frustrating for me. My Visa account 4839-xxxx-xxxx-5993 keeps getting declined at Apple. I used this very same Visa card on Amazon with no problem. I checked my status for the card and it is still all good. My friends and I buy a lots of Apple applications on iTune.

We have the correct CVV2, Expiration Date and Billing address, but you keeps declining us. Please fix this problem for me. The issuing bank for this card is Techcombank, one of the largest banks in Vietnam. According to the bank, the transaction is processed in the US. This is a legitimate Visa card.

Please let me know as soon as possible. Apple does a disservice to its brand name by declining legitimate Visa account holders from using the cards in Vietnam.

Sincerely,

Posted on Sep 4, 2022 11:09 AM

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Answer 1

Eric Root

Level 10

685,215 points

Sep 4, 2022 12:48 PM in response to Tai1709

See the Apple Support article(s) below. Link to contact Apple Support in the article.

Apple ID payment information - If your payment method is declined, or you have a billing issue with a previous purchase in the iTunes Store*

Possible fixes. Fix ‘Your Payment Method Was Declined’ Error In App Store. -

Payment method declined in iTunes or the App Store. -

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Cannot add payment method

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