Macbook Air Trade-In Kit

Question

Level 1

4 points

Macbook Air Trade-In Kit

Hello! I purchased a new MacBook Air in my local Apple store and I brought in my old laptop to trade-in (an older MacBook Air). They said the system couldn't find my device and to instead order a trade-in kit online so I can send my laptop to Apple directly since they were having issues. Question 1: How do I get a trade-in kit sent to me? Question 2: The store said the refund (once processed through Apple) could go directly back on to my credit card to get credit for the trade in. Is this correct?

Thank you!

MacBook Air

Posted on Aug 8, 2022 1:37 PM

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Answer 1

Aug 8, 2022 10:28 PM in response to marty031

As far as I know, and you can look here: Apple Trade In - Apple

You either get a gift card from apple or a credit towards a purchase of a new apple device based on the value of the device. You would get the trade in kit when you want to trade in your device for a newer one

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Answer 2

babowa

Level 9

78,556 points

Aug 8, 2022 11:26 PM in response to Community User

The online process is usually handled by a third party partner. Apple does not share the name of the company; however, you may read about the company name when there is a post with questions about it (if it is mentioned). Personally, I would only use it if I could get a definitive offer at an Apple store. I would not use the mail in option.

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Answer 3

babowa

Level 9

78,556 points

Aug 8, 2022 11:05 PM in response to marty031

Please note that you will be sending the device to a third party who will give you a final price once they have examinoed it.

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Answer 4

Aug 8, 2022 11:08 PM in response to babowa

Just for OP and my curiosity, what 3rd party examines the device?

Or if you don't know, how do you know this?

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Macbook Air Trade-In Kit

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