sos screen turns on randomly

Question

sos screen turns on randomly

After going swimming with my Series 6 Apple Watch, the Emergency SoS screen has started to turn on randomly, or with wrist movement, and in some case actually starts a 911 call. I've disabled both the Hold-Side-Button-to-Dial and the Fall-Detection features. I've unpaired and paired the iPhone and watch several times. I've erased and reset the watch. None of these efforts have solved the problem. Any suggestions as to what is going on and how to solve the issue?

Apple Watch Series 6, watchOS 8

Posted on Jul 30, 2022 8:13 AM

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Answer 1

Jul 30, 2022 10:56 AM in response to Community User

Thanks for the reply. Yes. I tried that as well and it didn't resolve the problem.

My best guess is that it is a hardware problem: I think either the seals on the watch are not quite right, or some dirt/dust underneath the side button. Lots of people report the same issue and swimming/getting the watch wet is a fairly common lead up to when the problem starts.

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Answer 2

Jul 30, 2022 11:03 AM in response to ceratophrys2022

Try brushing the side button with a soft toothbrush,sounds like something might wedged in there keeping the button pressed.

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Answer 3

Jul 30, 2022 8:23 AM in response to ceratophrys2022

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sos screen turns on randomly

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