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Level 1

4 points

Software update download and install button are greyed out

iPhone 11, iOS 14

Posted on Jul 22, 2022 10:35 AM

Top-ranking reply

Level 6

10,344 points

Posted on Jul 22, 2022 10:56 AM

When updating wirelessly, ensure the following are true-

Do you see a message below the greyed-out button? For example- in the below picture, the message states that a strong Wi-Fi connection is needed.

If you still can't update, but have either a PC or a Mac with macOS Mojave or earlier, you can update with iTunes - Update your iPhone, iPad, or iPod touch with iTunes - Apple Support

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