New phone stuck on "preparing to transfer" for hours

letian192 wrote:

I just got my new iphone 13 mini, and when I try to quickstart it, it gets stuck on the "preparing to transfer" screen. I'v tried restarting the process, setting up manually, then factory resetting it, but nothing works. My old iphone 8 refuses to backup to icloud, and gets stuck at 5% estimating time remaining.

I tried to backup directly to my PC through iTunes, but its still backing up after an entire day. I don't know why this has to be so hard, I am about to throw my phone through a window.

If you can't update or restore your iPhone or iPod touch

If you can't update or restore your iPhone or iPod touch - Apple Support

If your iPhone won't turn on or is frozen /stuck

If your iPhone won't turn on or is frozen - Apple Support

Set up your iPhone, iPad, or iPod touch - Apple Support

Set up your iPhone, iPad, or iPod touch - Apple Support

If no insight or resolve—

Apple Support Doc —Updating iOS: common issues and solutions

https://discussions.apple.com/docs/DOC-250003031