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I've followed ALL the instructions, after being locked out cos I couldn't remember my passcode. My laptop eventually gets to the 'extracting software for ipad' screen, and then says ipad can't be located/restored.
Anything else I need to try?
iPad Air 4 Wi-Fi
You are presumably following procedures to recover access to an iPad with a forgotten Passcode, or is disabled:
If your Apple ID is locked or disabled - Apple Support
As described, your computer is losing connection with the iPad during the restore process. Try using a different USB port on your computer and/or a different USB data cable. This support page may also help with troubleshooting connection issues:
If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
If you continue to experience difficulties, you might be best advised to seek guidance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, if you have access to another device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist:
You are presumably following procedures to recover access to an iPad with a forgotten Passcode, or is disabled:
If your Apple ID is locked or disabled - Apple Support
As described, your computer is losing connection with the iPad during the restore process. Try using a different USB port on your computer and/or a different USB data cable. This support page may also help with troubleshooting connection issues:
If your computer doesn't recognize your iPhone, iPad, or iPod - Apple Support
If you continue to experience difficulties, you might be best advised to seek guidance directly from from Apple Support. You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, if you have access to another device, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to assist:
PollyKMc Said:
"Why can't I restore my Ipad?: I've followed ALL the instructions, after being locked out cos I couldn't remember my passcode. My laptop eventually gets to the 'extracting software for ipad' screen, and then says ipad can't be located/restored. Anything else I need to try?"
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Troubleshooting a Locked Account:
Contact Apple Support.
Visit this Link: If your Apple ID is Locked or Disabled - Apple Support
Why Accounts Become Locked:
When your iTunes Account has been disabled, and that often happens due to suspicious activity --- Perhaps nothing on your part. They disable it for no more than Security & Privacy concerns.
Possible Reasons Could Include:
So...
To Re-Enable it:
As you might suspect, no one here would know the reason for this occurrence, of course. So, contact Apple Support. They’ll know why this occurred and will run you right through the fix.
Contact Apple Support:
Why can't I restore my Ipad?
