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The screen of my phone is black. I can give some call through my car, my phone is ringing when someone call me but my screen remain black. Before I slept last night he was working properly and when I woke up the alarm ring and I noticed the screen was black. Is charged 100%. Screen and back of the phone was both protected, no scratch, very well maintained. Could you please help?
iPhone XS, iOS 14
If you already tried (to no avail) a "forced" restart of your device (just to check if it is a temporary glitch), using these instructions:--> Force restart iPhone – Apple Support, it might be a hardware (screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
If you already tried (to no avail) a "forced" restart of your device (just to check if it is a temporary glitch), using these instructions:--> Force restart iPhone – Apple Support, it might be a hardware (screen? other internal component?) failure but we, just users like you, cannot diagnose that issue remotely, sorry.
I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.
Regards
Giulio
(*) You can do it:
The screen of my phone is black
