Money from apple ID

Have you checked your Purchase History and Subscriptions to see if the account balance may have been spent there? Checked your emails for a receipt?

Purchase History Review. 

Purchases - View, change, or cancel your subscriptions.      *

Purchases - Subscriptions not billed through Apple    *

Link to contact Apple Support at the end of the article.

Purchases - the subscription that you want to cancel is not listed    *

Contact iTunes Support for assistance. See the Apple Support articles below for contact information.   

iTunes Support – world wide   -

Apple Support schedule phone call     -

Billings and Subscriptions   -

Apple on Twitter