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Hello. I am having Ipad Mini 6 - my screen frozen for two times in the past 3 months. The touch screen is not working and the only way to do it is hard reset.
My ipad is still under a warranty - are you able to fix or exchange a new ipad? Thanks
If the problem persists, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test.
You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad. If warranty service or product exchange is appropriate, you will be in the best possible place to find the assistance that you require:
If the problem persists, you might be best advised to seek assistance directly from from Apple Support - and request a remote diagnostic test.
You can contact the Support Team using the Get Support link at top-right of this page. Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. If not already installed on your iPad, the App can be downloaded from the App Store:
https://apps.apple.com/gb/app/apple-support/id1130498044
You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad. If warranty service or product exchange is appropriate, you will be in the best possible place to find the assistance that you require:
Screen not responsive
