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TallredRN64 Author

Level 1

5 points

My iPad suddenly has a light grey screen

My iPad suddenly has a light grey screen. I have tried the hard restart and does nothing. I need help!

[Re-Titled by Moderator]

Posted on Apr 24, 2022 11:42 AM

Top-ranking reply

ProustGiulio

Level 10

209,082 points

Posted on Apr 24, 2022 11:49 AM

If you already tried (to no avail) a "forced" restart of your iPad, it sounds like a hardware (battery? screen? other internal component?) failure, but we, just users like you, cannot diagnose that issue remotely, sorry.

I suggest that you make an appointment (*) and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

(*) You can do it:

Online:--> Genius Bar Reservation and Apple Support Options - Apple;
Contacting a local Apple Store or AASP among the list provided above;
Using the "Apple Store" app, available and downloadable from AppStore.

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My iPad suddenly has a light grey screen

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