You can make a difference in the Apple Support Community!
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
💡 Did you know?
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
⏺ If you can't accept iCloud Terms and Conditions... Learn more >
⏺ If you don't see your iCloud notes in the Notes app... Learn more >
My Face ID stopped working so I tried to redo it but nothing happened. I reset it hoping that would work but even though my face is fully in the frame, still nothing happens…grrrr!
iPhone 6, iOS 12
Hi glynis104,
Thanks for contacting Apple Support Communities!
We understand that you're unable to use Face ID on your iPhone.
We see that you've also reviewed If Face ID isn't working on your iPhone or iPad Pro. If you've already completed the steps outlined in this article, you may need service for your iPhone.
Get serviceIf you still can't enroll your face, contact Apple Support.You should always have your device repaired by Apple or an authorized service provider. Improper repair, modification, or use of non-genuine Apple components in the laser systems may prevent the safety mechanisms from functioning properly, and could cause hazardous exposure and injury to eyes or skin.
We hope this helps.
Take care!
Hi glynis104,
Thanks for contacting Apple Support Communities!
We understand that you're unable to use Face ID on your iPhone.
We see that you've also reviewed If Face ID isn't working on your iPhone or iPad Pro. If you've already completed the steps outlined in this article, you may need service for your iPhone.
Get serviceIf you still can't enroll your face, contact Apple Support.You should always have your device repaired by Apple or an authorized service provider. Improper repair, modification, or use of non-genuine Apple components in the laser systems may prevent the safety mechanisms from functioning properly, and could cause hazardous exposure and injury to eyes or skin.
We hope this helps.
Take care!
Thank you for replying to my message. Please don’t laugh but the reason my Face ID didn’t work is that the camera was caked in baby food - my 18 month old granddaughter got hold of it (naughty little munchkin!) needless to say, after a good old clean, all’s well now.
kind regards
Glyn
We're glad to hear everything is back to normal!
My Face ID stopped working so I reset it and even though my face is framed nothing happens
