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We have an iPhone that belonged to our niece who was murdered a few weeks ago. Her mother wanted my daughter to have her old iPhone. No family member knew her passwords, how do I remove her iTunes/apple account off the iPhone?

We have an iPhone that belonged to our niece who was murdered a few weeks ago. Her mother wanted my daughter to have her old iPhone. No family member knew her passwords, how do I remove her iTunes/apple account off the iPhone?

Posted on Mar 6, 2022 6:05 AM

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Question marked as Top-ranking reply

Posted on Mar 6, 2022 6:14 AM

I'm sorry for your loss.


See this article. Once access to her Apple ID is obtained, you can remove the activation lock from the device.

How to request access to a deceased family member's Apple account - Apple Support


1 reply

We have an iPhone that belonged to our niece who was murdered a few weeks ago. Her mother wanted my daughter to have her old iPhone. No family member knew her passwords, how do I remove her iTunes/apple account off the iPhone?

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