You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Empty Files are being downloaded from google drive though there is data in those files

Hi All,

I am trying to take the backup of all my photos and other files from google drive to my seagate hard disk using MAC book pro - safari browser.

Steps followed:

Selected a folder from google drive and downloaded it.

Result:

  • file is zipped first before downloading.
  • it even shows the amount of data while downloading, but when I open the folder once downloaded and check, its empty and shows zero bytes.

Note: No Issues when I used windows laptop.

MacBook Pro 13″, macOS 11.5

Posted on Mar 5, 2022 8:11 AM

Reply
Question marked as Top-ranking reply

Posted on Mar 5, 2022 8:20 AM

likitha112 wrote:

Hi All,
I am trying to take the backup of all my photos and other files from google drive to my seagate hard disk using MAC book pro - safari browser.
Steps followed:
Selected a folder from google drive and downloaded it.
Result:•
file is zipped first before downloading.
• it even shows the amount of data while downloading, but when I open the folder once downloaded and check, its empty and shows zero bytes.
Note: No Issues when I used windows laptop.


Concerning third party—search their Support/Help/FAQ/Known issues/compatibility


Contact a third-party vendor - Apple Support

Contact a third-party vendor - Apple Support



Google Drive Help


Contact Google Drive support - Computer



1 reply
Question marked as Top-ranking reply

Mar 5, 2022 8:20 AM in response to likitha112

likitha112 wrote:

Hi All,
I am trying to take the backup of all my photos and other files from google drive to my seagate hard disk using MAC book pro - safari browser.
Steps followed:
Selected a folder from google drive and downloaded it.
Result:•
file is zipped first before downloading.
• it even shows the amount of data while downloading, but when I open the folder once downloaded and check, its empty and shows zero bytes.
Note: No Issues when I used windows laptop.


Concerning third party—search their Support/Help/FAQ/Known issues/compatibility


Contact a third-party vendor - Apple Support

Contact a third-party vendor - Apple Support



Google Drive Help


Contact Google Drive support - Computer



Empty Files are being downloaded from google drive though there is data in those files

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.