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kitanaxx1 Author

Level 1

4 points

Phone is frozen..

I needed more storage, so I pressed the offload unused apps option. My phone has been stuck on a black screen and the apple logo screen for hours, and I don’t want to factory reset. What can I do to fix this? :(

iPhone 11

Posted on Feb 26, 2022 6:04 PM

Top-ranking reply

Lawrence Finch

Level 10

212,714 points

Posted on Feb 26, 2022 6:06 PM

Try a forced restart:

Press and quickly release VOLUME UP
Press and quickly release VOLUME DOWN
Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off" if it appears

The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.

If this doesn’t work you will have to factory reset it.

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Phone is frozen..

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