You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

How to adjust for the camera ion IPAD Pro not centering my vision on Zoom app

How to adjust for the camera on IPAD Pro not centering my vision on Zoom app

iPad Pro, iPadOS 15

Posted on Jan 23, 2022 11:04 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 23, 2022 12:43 PM

Unless you are experiencing a problem with the Zoom App itself (which is very possible), what you are perhaps seeing is a fundamental limitation of tablet and camera design - which becomes more pronounced as screens become larger…


By necessity, the iPad camera is off-axis; the bigger the screen and the closer you are to it, the more this physical limitation becomes apparent. This effect is not limited to iPad, but similarly affects all computing platforms that employ a front-facing camera.


Unless you are looking directly at the camera, you gaze will never appear to be looking in its direction. Ultra wide-angle lenses, such as that employed by the 2021 iPad Pro, seem to visually exaggerate this effect - hence the behaviour that you might be observing.


When comparing with a a desktop or laptop PC, the camera is most often placed at the top as opposed to the side of the screen (as is the case when using your iPad in Landscape orientation). As such, when using a PC, you gaze may appear to be below and away from the camera axis. A correctly positioned laptop will have the top-edge of the screen (and hence the camera) will be approximately at eye-level. Whilst your gaze will still be directed downwards, the off-axis effect will be minimised.


It follows that the only way that this limitation could be fully resolved is to place the camera lens dead-centre - looking through your screen. Clearly, this is not a viable proposition with current screen technology.


In conclusion, reiterating that you may have a problem with the Zoom App, there is little that you can do - other than to place the screen slightly further away to reduce the unavoidable effect.

7 replies
Question marked as Top-ranking reply

Jan 23, 2022 12:43 PM in response to gerri197

Unless you are experiencing a problem with the Zoom App itself (which is very possible), what you are perhaps seeing is a fundamental limitation of tablet and camera design - which becomes more pronounced as screens become larger…


By necessity, the iPad camera is off-axis; the bigger the screen and the closer you are to it, the more this physical limitation becomes apparent. This effect is not limited to iPad, but similarly affects all computing platforms that employ a front-facing camera.


Unless you are looking directly at the camera, you gaze will never appear to be looking in its direction. Ultra wide-angle lenses, such as that employed by the 2021 iPad Pro, seem to visually exaggerate this effect - hence the behaviour that you might be observing.


When comparing with a a desktop or laptop PC, the camera is most often placed at the top as opposed to the side of the screen (as is the case when using your iPad in Landscape orientation). As such, when using a PC, you gaze may appear to be below and away from the camera axis. A correctly positioned laptop will have the top-edge of the screen (and hence the camera) will be approximately at eye-level. Whilst your gaze will still be directed downwards, the off-axis effect will be minimised.


It follows that the only way that this limitation could be fully resolved is to place the camera lens dead-centre - looking through your screen. Clearly, this is not a viable proposition with current screen technology.


In conclusion, reiterating that you may have a problem with the Zoom App, there is little that you can do - other than to place the screen slightly further away to reduce the unavoidable effect.

Jan 23, 2022 1:18 PM in response to gerri197

Jeez,

Just position the iPad's front camera so that it is more in-line with your eyes’ line of sight.

This means positioning the iPad in a vertical orientation, with the iPad standing as straight as possible and adjusting the physical height of the iPad, so that you are looking mostly at the camera lens of the iPad instead of looking straight at the iPad's screen.


If you want to use your iPad in its horizontal orientation, physical shift the iPad camera lens closer to your eyes’ line of sight and physically adjust the height of the camera lens to line up more with your eyes’ line of sight and, as described, earlier, look more at the camera lens and NOT at the actual screen of the iPad.


No technical jargon needed to set the iPad's camera up properly for ANY type of video calls from an iPad.


Jeez.

Jan 23, 2022 1:24 PM in response to gerri197

Thanks to both MichelPM and Lotus Pilot Your responses validate my issue and the fact that there is no solution given that the camera is not centered on the IPAD Pro 2021 - my model. I am an Executive Leadership & Career Coach and it is not good practice when working with a client on Zoom, to appear not to be making direct eye contact with them.


I do wonder why this problem does not occur with Facetime? ( Though for various reasons, Facetime is not a solution for my Coaching Practice video call needs)


Jan 23, 2022 1:53 PM in response to gerri197

For the current lineup of iPad models and for many newer iPhones models, Apple has coded software into the FaceTime camera software that compensates for the off-axis location of the camera and its focus.

This technology is ONLY built into iOS/iPadOS native FaceTime and the default camera app, when using the front facing camera ONLY.

No third party camera apps or video conferencing apps have access to this proprietary Apple FaceTime/camera code.


That is the reason why Apple FaceTime video calls, with the newest iPad models and new to newer iPhone models do not have this eye focus issue.

How to adjust for the camera ion IPAD Pro not centering my vision on Zoom app

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.