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Resetting hardware owned by deceased family member.

My mother recently passed away and I discovered that she had both an iPad mini 2 Wi-Fi, Cellular and iPhone 7 - both barely used. I am *not* interested in accessing the accounts therein (icloud, email, photos, etc.); I know about the "court order solution" for those things. Even so, I cannot figure out how to factory reset either device without knowing the password for her Apple ID. Is there a way to reprogram these items so that they can be used by someone else? Is this something that can be done at an Apple retail location?

iPad mini 2 Wi-Fi, Cellular

Posted on Nov 29, 2021 1:21 PM

Top-ranking reply

muguy

Level 10

82,387 points

Posted on Nov 29, 2021 1:23 PM

No. You cannot reset the device without obtaining the court order to get into her iCloud account.

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Resetting hardware owned by deceased family member.

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