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Once I delete all info on my old iPhone , phone opens up to set-up again as new user…is this correct?

Am deleting all info from my old iPHone to send back to Verizon. Once deletion is complete, does old phone start up as a new phone with “set-up” and all my info has been securely erased?


Posted on Nov 17, 2021 10:24 AM

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Question marked as Top-ranking reply

Posted on Nov 17, 2021 12:02 PM

Remove also the iPhone from your account. Sign to your Apple ID account page:

https://support.apple.com/en-gb/HT203993

Sidebar-> click Devices.


Then click the old iPhone -> click Remove from account.


See also: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT201351



5 replies
Question marked as Top-ranking reply

Nov 17, 2021 12:02 PM in response to Heatland

Remove also the iPhone from your account. Sign to your Apple ID account page:

https://support.apple.com/en-gb/HT203993

Sidebar-> click Devices.


Then click the old iPhone -> click Remove from account.


See also: What to do before you sell, give away, or trade in your iPhone, iPad, or iPod touch

https://support.apple.com/en-us/HT201351



Dec 13, 2021 2:04 PM in response to L0ralea

Force restart the phone:

  • Press and quickly release VOLUME UP
  • Press and quickly release VOLUME DOWN
  • Hold the SIDE button until an Apple logo appears (15-30 seconds), ignoring "slide to power off"


The operative word here is QUICKLY; and try it a couple of times, the timing is a little tricky.


If it displays the new user (“Hello”) screen the phone reset succeeded.

Once I delete all info on my old iPhone , phone opens up to set-up again as new user…is this correct?

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