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Level 1

4 points

iPad Pro touch screen not responsive

my iPad Pro screen doesn't respond to passcode, nor slide to power off.

iPad Pro, iPadOS 14

Posted on Nov 12, 2021 11:28 PM

Top-ranking reply

Level 10

208,584 points

Posted on Nov 13, 2021 12:36 AM

Try a "forced" restart of your iPad, using these instructions:

On an iPad with a Home button: Press and hold the top (power) button and the Home button at the same time. When the Apple logo appears, release both buttons.
On other iPad models: Press and quickly release the volume up button, press and quickly release the volume down button, then press and hold the top (power) button. Only when the Apple logo appears (it might take 15-30 seconds), release that button (ignore all other screens that might appear).

If the issue persists, contact Apple Support, using this link:--> Get Support

Regards

Giulio

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