I never set up a 6-digit passcode
What do I do if I only ever set up a 4 digit passcode and now the device is asking for a 6 digit passcode after the update? Erasing is not an option
iPad mini, iOS 9
Question marked as
Top-ranking reply
catricia112 Said:
"I never set up a 6-digit passcode: What do I do if I only ever set up a 4 digit passcode and now the device is asking for a 6 digit passcode after the update? Erasing is not an option"
-------
Contact Apple Support:
If things are not going through as expected, then contact Apple Support. You need to avoid being locked out.***
Apple Contact Info:
- Contact Us - Choose Locations
- Proceed from there, as necessary
Why the Wait:
Phone calls are taking a bit to go through at the moment, due to lots of calls. With the Coronavirus Pandemic, many are at home at the moment, with much time on their hands to contact Apple. So, just stay on the line, and you will get through :)
***Hold It Right There!:
Enter the passcode incorrectly too many times, and you'd likely be locked out for good. So, hold it right there, and refer to this link: If you Forgot the Passcode on your iPad, or your iPad is Disabled - Apple Support. It would be the one you've always entered. If you do not know it, then look for it in a location you may have stored it in.
If locked out...
Have any Proof of Purchase?
Unless you have the original packaging and receipt, you may be out of luck. If you do have it, however, then take this to an Apple Store, or an AASP (Apple Authorized Service Provider)! and they may be able to restore it. The reason for this blockage is all about Security & Privacy.