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User profile for user: eddieejc43
eddieejc43 Author
User level: Level 1
8 points

FaceTime

There is only one contact that I cannot FaceTime I don’t know what’s going on I reset my phone they reset their phone. FaceTime is on their FaceTime is on so I don’t know what’s going on this is ridiculous

Posted on Sep 27, 2021 7:19 PM

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Question marked as Top-ranking reply
User profile for user: Sharon_419
Sharon_419
User level: Community Specialist

Posted on Sep 28, 2021 6:05 PM

Hey eddieejc43,


Thank you for using the Apple Support Communities! We understand you're unable to call a specific contact via FaceTime. We want to help!


There are a few questions we have to help isolate this further towards a solution.


  • Can you receive calls from this specific contact?
  • Does this happen no matter the network you're connected to?
  • Are you attempting a FaceTime audio call or FaceTime video call?
  • Which device's are you using and which iOS are they running under Settings > General > About?
  • What's the error you receive when you try calling the contact?
  • Did you try deleting the contact and creating a new contact for them? If not, give that a go too.


Keep us posted.

Regards.

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Question marked as Top-ranking reply
User profile for user: Sharon_419
Sharon_419
User level: Community Specialist

Sep 28, 2021 6:05 PM in response to eddieejc43

Hey eddieejc43,


Thank you for using the Apple Support Communities! We understand you're unable to call a specific contact via FaceTime. We want to help!


There are a few questions we have to help isolate this further towards a solution.


  • Can you receive calls from this specific contact?
  • Does this happen no matter the network you're connected to?
  • Are you attempting a FaceTime audio call or FaceTime video call?
  • Which device's are you using and which iOS are they running under Settings > General > About?
  • What's the error you receive when you try calling the contact?
  • Did you try deleting the contact and creating a new contact for them? If not, give that a go too.


Keep us posted.

Regards.

Reply

FaceTime

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