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Apple support chat is offline

As of today, Apple Support chat says it will be with me in two minutes. I've been waiting fifteen. Not sweet.

iPhone SE

Posted on Sep 26, 2021 1:20 PM

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12 replies

Sep 26, 2021 2:31 PM in response to Dannymac22

If you are referring to this post regarding the power button, https://discussions.apple.com/thread/253179534 you also have the option if you have an Apple Store close by to have it checked there as well. If the chat won't work, then try just calling them on the phone.


I'm sorry it isn't working, but as you were told, we are not Apple employees and have no control over their response. While I understand your frustration, I can say that a queue may tell you it should be a couple of minutes, they don't have control over how long someone remains connected and trying to fix their problem either. You can share that feedback with Apple if/when they connect, but unfortunately, sharing your answer with us cannot fix the situation.

Sep 26, 2021 1:22 PM in response to Dannymac22

I'm sorry to hear about the delay you are facing in contacting Apple Support.


Apple Support can get busy at certain times, this means the wait may occasionally be longer than normal but please be assured, you are in a queue to be connected to a friendly, helpful advisor as soon as possible.


This is a user-to-user forum, we are volunteers and not employees of Apple, we might be able to help with your issue here if you can explain it in further detail. Please remember not to include any personal details in your response.

Sep 26, 2021 3:02 PM in response to ChrisJ4203

Sorry, but no, you did not offer me other options to get to Apple Support. Where you told me to go is where I wasted most of an hour. I could call them, but I'd probably just be put on hold for a long time. They do not accept e-mail queries, which is kinda dumb.


Look, the only useful thing I got from communities here is to try to go to Apple Support. I got that advice several days ago, and I thank you all for that. What I'm saying here, over and over again, is that I've tried, and it doesn't work. I know what I have to do, and we're not making any progress here, so I think it's time to just drop it, unless you have anything useful to tell me.

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