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User profile for user: tjpete
tjpete Author
User level: Level 1
7 points

"The Apple TV update couldn't be downloaded at this time" persistent error message

After a few months of inactivity, turned on Apple TV, but no longer connects to wifi... Apple TV recognizes wifi network (has a wifi address but no other network info). On selection of wifi network, immediately gives "There was a problem connecting to the network. The wifi password you entered is incorrect. Try again (-100)" with no chance to affirm or change password. Tried updating Apple TV software but got above error msg, have restarted cable modem, wifi router, Apple TV multiple times...

Apple TV

Posted on Sep 18, 2021 2:53 PM

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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,118 points

Posted on Sep 19, 2021 9:08 AM

  • Check for interference.
  • Try wired ethernet.
  • Try connecting to a different network (e.g. at friends or family) to see if that makes a difference. That should tell you if it is the device or the network.
  • If the issue persists, contact Apple to see if you can bring it in for inspection.
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User profile for user: Urquhart1244
Urquhart1244
Community+ 2024
User level: Level 10
143,118 points

Sep 19, 2021 5:12 AM in response to tjpete

What is your model Apple TV? Identify your Apple TV model - Apple Support

An internet connection is essential for signing in, and for getting updates. You will have to get the connection working first. If your Apple TV can't connect to Wi-Fi - Apple Support


If the IP address is 169.254.x.x, then the Apple TV was unable to get an IP address from the DHCP functionality of the router, and made one up as coping mechanism. 169.254.x.x is not connectable though. Then the issue is in the home network, not the Apple TV device.

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"The Apple TV update couldn't be downloaded at this time" persistent error message

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