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Teri Barry Author

Level 1

4 points

Frozen Screen

I have an Apple iPhone XS Max 256GB it seems the touch screen is not working for apps

or answer or make calls or texts. It wont shut off, it just shows a fuzzy gray screen.

iPhone XS

Posted on Sep 7, 2021 12:35 PM

Top-ranking reply

frazzm737

Level 9

55,254 points

Posted on Sep 7, 2021 12:46 PM

Try this link...

If your iPhone won't turn on or is frozen - Apple Support

If that does not help, you may need to make an appointment at the nearest Apple Store for an evaluation and explanation of your options...

Apple Store - Find a Store - Apple

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Frozen Screen

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