cannot sync

Hi lingpei,

Welcome to the Apple Community, where some of us do our best to help each other :)

Apple support have an article online to help guide you through the steps:

Use iTunes to sync your iPhone, iPad, or iPod with your computer

https://support.apple.com/en-us/HT210612

If you want you can also:

Sync iPhone with your computer:

(Scroll down to "Set up syncing between your Windows PC and iPhone"

https://support.apple.com/en-au/guide/iphone/iph875319a3a/ios

Cheers :)

Try this article, too

If your Windows PC doesn’t recognise your iPhone, iPad or iPod

https://support.apple.com/en-au/HT212542

All the best :)

lingpei Said:

"cannot sync: i cant sync my newly bought Iphone 12 to my Windows Itunes"

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Refer to the link provided atop this post.