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Apple Wallet won't let me add cards

I had three credit cards loaded into wallet. I tried to add a fourth card but after accepting the terms, I get the message that the card was not installed and to contact the card provider.

I tried all the solutions recommended by Apple.

When I signed out of iCloud and signed back in, all the cards were gone and had to be reinstalled. All the cards were listed with the check mark when trying to add them, and the Apple card is first on the list.

When adding them, it gets stuck on adding the Apple card. I get the spinning wheel, and it never finishes adding the Apple card. This is why I think it's a problem with the app. When I force stop, the Apple card shows up as being added, however the rest of the cards won't get added. I get the same message to contact the card providers. I have contacted all three of the card providers and they tell me everything is good on their end and to contact Apple. I contacted Apple and they say there is nothing wrong on their end. So...What do I do now?


Thanks

iPhone 12 Pro, iOS 14

Posted on Jul 25, 2021 4:40 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 25, 2021 10:52 PM

Hi Talweg,

Welcome to the Apple Community.


Wondering why it has been so difficult for you.

You might like to browse through the Apple Support articles below:

Perhaps there is something there that is being overlooked ?


If you can't add cards to Wallet to use with Apple Pay:

https://support.apple.com/en-us/HT205630


How to use Wallet on your iPhone, iPod touch, and Apple Watch

https://support.apple.com/en-us/HT204003


or

Set up Apple Pay

https://support.apple.com/en-au/HT204506


or

Manage the cards that you use with Apple Pay

https://support.apple.com/en-us/HT205583


Hope this helps you :)

Similar questions

8 replies
Question marked as Top-ranking reply

Jul 25, 2021 10:52 PM in response to Talweg

Hi Talweg,

Welcome to the Apple Community.


Wondering why it has been so difficult for you.

You might like to browse through the Apple Support articles below:

Perhaps there is something there that is being overlooked ?


If you can't add cards to Wallet to use with Apple Pay:

https://support.apple.com/en-us/HT205630


How to use Wallet on your iPhone, iPod touch, and Apple Watch

https://support.apple.com/en-us/HT204003


or

Set up Apple Pay

https://support.apple.com/en-au/HT204506


or

Manage the cards that you use with Apple Pay

https://support.apple.com/en-us/HT205583


Hope this helps you :)

Aug 3, 2021 10:42 AM in response to brbo

Well after spending a bunch of time on the phone with Chase and Capital One and MasterCard, (All of which Apple support put the blame on) the MasterCard support found that it’s a known problem at Apple and they are working on it. Keep checking and call us back if not fixed in a month.

Thanks, Apple support, for wasting my time.

Apple Wallet won't let me add cards

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