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User profile for user: BDK101
BDK101 Author
User level: Level 1
4 points

SIM Failure on iPhone 11

My iPhone 11 is not reading the ATT SIM Card. ATT replaced the SIM Card and still doesn't read. My iOS is latest. Not sure what can be done to address this issue. Please advice.

iPhone 11, 14

Posted on Jul 20, 2021 4:39 PM

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User profile for user: LD150
LD150
User level: Level 10
92,297 points

Posted on Jul 21, 2021 12:27 AM

Can ATT provide you with an eSIM to load in?

It may be a hardware issue and you may need apples help

https://getsupport.apple.com/ and/or https://www.apple.com/retail/geniusbar/

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User profile for user: BDK101
BDK101 Author
User level: Level 1
4 points

Jul 21, 2021 9:44 AM in response to BDK101

ATT tried to activate eSIM, but it requires that the SIM be active in the phone for them to activate the eSIM. That is what they told me, so I am not sure if there is a bypass to activate eSIM without having the actual SIM in the phone in an active state.

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SIM Failure on iPhone 11

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