You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Can i reset my passcode while my device is still unlock in screen-on condition?

I’m so dumb. Lol

while I’m setting up the new passcode i just forgot it for less than 1 minute.


My iPad is still on, and it doesn’t lock. I trying to reach how to remove the passcode/reset it.


maybe anyone could help me out?

iPad Pro, iPadOS 14

Posted on Jul 6, 2021 3:59 AM

Reply
Question marked as Top-ranking reply

Posted on Jul 6, 2021 4:14 AM

First, the iPad User Guide for iPadOS is a rich source of information about your iPad. Here are links to both the downloadable and online versions of the Guide:

‎iPad User Guide on Apple Books

iPad User Guide - Apple Support


Now your Passcode issue…


If you still have access to iPad Settings, you can change your Passcode - if it is known:

Settings > TouchID | FaceID &Passcode > Change Passcode


Otherwise, if you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



1 reply
Question marked as Top-ranking reply

Jul 6, 2021 4:14 AM in response to abdan192

First, the iPad User Guide for iPadOS is a rich source of information about your iPad. Here are links to both the downloadable and online versions of the Guide:

‎iPad User Guide on Apple Books

iPad User Guide - Apple Support


Now your Passcode issue…


If you still have access to iPad Settings, you can change your Passcode - if it is known:

Settings > TouchID | FaceID &Passcode > Change Passcode


Otherwise, if you have forgotten your iPad passcode, you have no alternative other than to follow this process:

If you’ve forgotten the passcode on your iPad, or your iPad is disabled – Apple Support


You’ll need access to either a PC (with iTunes installed) or a Mac (with iTunes or Finder - as appropriate for the installed version of MacOS).

Download and use iTunes for Windows – Apple Support

Update to the latest version of iTunes – Apple Support


Use of a PC or Mac computer is unavoidable. If you don’t have access to a suitable computer of your own, that of a helpful friend or family member will suffice. Alternatively, the technicians at the Genius Bar of your local Apple Store or Apple Authorised Service Provider (AASP) will be delighted to assist.


You may also need your AppleID and associated password. If these have also been forgotten, they can be recovered here:

https://iforgot.apple.com


To recover your credentials, you’ll need access to one of the following:

  • Your primary email address mailbox that corresponds with your AppleID
  • Any of the secondary/recovery email addresses that should be configured for your AppleID account
  • Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID


Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.


More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support


More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support


When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com



Can i reset my passcode while my device is still unlock in screen-on condition?

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.