iPad Air 2 won’t accept Apple ID and password

Is your iPad Activation Locked?

Here are the Apple support pages that outline the Activation Lock - and the only mechanisms by which it can be turned off:

Activation Lock for iPhone, iPad, and iPod touch - Apple Support

Turn off Activation Lock – Apple Support

As you will discover, unless you are the owner of the AppleID that was last used to activate the device, you’ll not be able to defeat or bypass the Activation Lock. With documentary evidence that you are the original owner (such as sales receipt showing the serial number), Apple may be prepared to assist - otherwise they and nobody here will be able to help you.

If you have the necessary documentation, Apple have recently introduced a new portal though which you may be able to request release of an Activation Lock:

How to remove Activation Lock - Apple Support & start an Activation Lock support request.

However, recovery of the AppleID credentials should be possible…

If you have forgotten your AppleID or associated password, these can be recovered here:

https://iforgot.apple.com/

To recover your credentials, you’ll need access to any one of the following:

• Your primary email address mailbox that corresponds with your AppleID
• Any of the secondary/recovery email addresses that should be configured for your AppleID account
• Any of the trusted telephone numbers (fixed line or Cellular/Mobile) that are associated with your AppleID

Unless you AppleID account has not been fully/correctly configured, or has been seriously neglected, recovery of the AppleID and password should not be difficult.

More information about recovery of your AppleID:

If you forgot your Apple ID - Apple Support

More information about recovery of your AppleID password:

If you forgot your Apple ID password - Apple Support

When you recover access to your credentials, you would be well advised to log-in to your AppleID account from a web browser - and verify/update any email addresses and trusted telephone numbers:

https://appleid.apple.com/

hello, in think I have 3 answers to this but I may be wrong.

1: your device is raging, a lot. listen to this, your iPad was made in 2014, that makes it 6 years old keeping it outside of the update region (the update region is the period where your device can be updated. as items get older, they are no longer updated). im not to sure this is true though but it may explain why your iPad is acting up.

2: if your iPad iCloud account works with other devices, check online at the apple website to see what apple id's are being used with your device. maybe you blocked your iPad from using the iCloud account.

3: (not recommended)

reset your iPad, (this will not be a problem if your iPad settings are backed up)