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when i see igtv videos on Instagram happens that at the black part of iPhone display some strange lights begin to show up . Screen becomes really strange .. not normal.. thought that by deleting and re downloading issue resolved , but no.. Help ?
iPhone 12, iOS 14
Hello KlaudiaiPhone.
Thanks for reaching out to Apple Support Communities. We understand that Instagram videos are not displaying properly. We will be glad to assist.
Deleting and re-downloading the app was a great idea. Check out this resource for some additional steps that can help resolve this: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
Cheers.
Hello KlaudiaiPhone.
Thanks for reaching out to Apple Support Communities. We understand that Instagram videos are not displaying properly. We will be glad to assist.
Deleting and re-downloading the app was a great idea. Check out this resource for some additional steps that can help resolve this: If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open
Cheers.
Hi KlaudiaiPhone12.
If the issue is occurring regardless of the app being used, we would recommend removing any cases or screen protector. Also, was your iPhone display replaced? If so, was it replaced by a certified technician who used genuine Apple display parts to repair it. Check out the following: About genuine iPhone displays
Cheers.
Thanks a lot for the reply .. I’ve tried all this steps on apple document you shared with me , but issue persist .. only after deleted instagram happens not as often as before and usually happens during night when brightness on iPhone is lower ... but still happens
Hi KlaudiaiPhone12.
You are most welcome. We would recommend reaching out to Apple Support for some additional service options. Contact Apple for support and service
Hi KlaudiaiPhone12.
Thanks for following up. If the issue persists, we would recommend contacting the developer next, as outlined in the resource.
Take care.
Actually i thought that issue was obly on i stagtam but happens in general in iPhonr if the screen is black .. iPhone starts making some strange colors
not replaced screen .. no intervention on iPhone .. it’s new .. but thanka for the response I apreciate it 🙏☺️
Instagram igtv videos on iPhone 12 make strange lighting on iPhone 12
