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Level 1

4 points

I'm trying to make an appointment with the Genius Bar. However my "About This Mac" indicates the serial number as unavailable. It won't let me connect without a serial number.

I'm trying to make an appointment with the Genius Bar. However my "About This Mac" indicates the serial number as unavailable. It won't let me connect without a serial number.

iMac 21.5″, macOS 10.15

Posted on Mar 3, 2021 12:46 PM

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Level 10

472,233 points

Posted on Mar 3, 2021 12:59 PM

See the following from Identify your iMac model - Apple Support

Find the serial number printed on the underside of your Mac, near the regulatory markings. It’s also on the original packaging, next to a barcode label. You can then enter that serial number on the Check Coverage page to find your model.

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Top-ranking reply

Level 10

472,233 points

Mar 3, 2021 12:59 PM in response to bobmo40

See the following from Identify your iMac model - Apple Support

Find the serial number printed on the underside of your Mac, near the regulatory markings. It’s also on the original packaging, next to a barcode label. You can then enter that serial number on the Check Coverage page to find your model.

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I'm trying to make an appointment with the Genius Bar. However my "About This Mac" indicates the serial number as unavailable. It won't let me connect without a serial number.

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