You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

📰 Apple introduces the 2025 Black Unity Collection

Inspired by the rhythm of humanity, a new Apple Watch Black Unity Sport Loop, watch face, and iPhone and iPad wallpapers honor Black History Month. Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Murphy2217 Author

Level 1

4 points

my iphone is frozen and I tried the power down and not working

my iPhone XR is frozen and won't power down. how do I reset my phone

Posted on Feb 15, 2021 3:36 PM

Top-ranking reply

shoeluvr13

Level 6

17,941 points

Posted on Feb 15, 2021 5:28 PM

Try a forced restart. First take off any case, then:

Press and very quickly release the volume up button. > Immediately press and very quickly release by the volume down button > Immediately press and hold down the side button and keep holding the side button until the Apple logo appears, release the side button.

View in context

my iphone is frozen and I tried the power down and not working

Similar questions