You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

💡 Did you know?

⏺ If you can't accept iCloud Terms and Conditions... Learn more >

⏺ If you don't see your iCloud notes in the Notes app... Learn more >

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My face recognition keeps saying I’m out of view

My face recognition keeps saying I’m out of view, how can I get it working

Posted on Jan 4, 2021 11:36 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 4, 2021 11:42 AM

You can't set up Face ID if anything is obstructing your nose and mouth, like a face mask. Face ID works best when your iPhone or iPad is approximately an arm’s length or closer (10-20 inches) from your face. For more info, see the "Set up Face ID" section in:

Use Face ID on your iPhone or iPad Pro - Apple Support


1 reply
Question marked as Top-ranking reply

Jan 4, 2021 11:42 AM in response to denny121

You can't set up Face ID if anything is obstructing your nose and mouth, like a face mask. Face ID works best when your iPhone or iPad is approximately an arm’s length or closer (10-20 inches) from your face. For more info, see the "Set up Face ID" section in:

Use Face ID on your iPhone or iPad Pro - Apple Support


My face recognition keeps saying I’m out of view

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.