Apple ID is disabled

More contact links you can try. See the Apple Support articles below for contact information.   

iTunes Support – world wide 

Apple Support schedule phone call      

If necessary, try Twitter

https://twitter.com/AppleSupport.          People have posted it may take an hour or more to get a response.

See this, If you see a message that says 'Your account has been disabled in the App Store and iTunes' - Apple Support

I would guess that you have straightened this out by now, but if you haven't, see the final line from the support document that I linked for you.

When you see the message, don't try to edit any of your account information. Instead, contact Apple Support for help.