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Level 1

4 points

7th generation iPod frozen

My iPod screen has black and white vertical lines only. I have tried and tried for do a soft and hard reset...but it will not shut off. Any suggestions?

Posted on Nov 23, 2020 6:11 AM

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bobjbkln

Level 6

9,979 points

Posted on Nov 23, 2020 8:12 PM

If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support

https://support.apple.com/en-us/HT201412

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7th generation iPod frozen

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