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User profile for user: Glesga86
Glesga86 Author
User level: Level 1
4 points

Keypad not working during call

I received my new IPhone 12 pro. I am unable to use keypad during a phone call. I had no problem with 8 plus.

iPhone 12 Pro, iOS 14

Posted on Nov 12, 2020 10:56 AM

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User profile for user: Corrie84
Corrie84
User level: Community Specialist

Nov 18, 2020 3:47 PM in response to Glesga86

Hello Glesga86,


It sounds like the keypad on your iPhone isn't working when you're on an active call. We'd like to help you get this resolved.


Does the keypad not appear at all when you tap on it, is it grayed out, or does it appear but keys aren't recognized when you tap on them?


Start with these basic troubleshooting steps first:


  1. Restart your iPhone: Restart your iPhone.
  2. Update your iPhone: Update your iPhone, iPad, or iPod touch.


Thanks for using Apple Support Communities.


Take care.

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Keypad not working during call

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