Battery
My iPad shuts down by itself and says it is dead but once I charge it. It shows that the battery was dead or low at all. When I unplug my iPad it does the same thing again and shuts down by itself. What can I do?
iPad Air 2, iOS 11
Your iPad is exhibiting symptoms of a failed battery - or a battery that has reached the end of its service life - and may require replacement.
This support page will help with troubleshooting charging issues:
If your iPad won't charge – Apple Support
If your iPad remains usable whilst connected to its Power Adapter, the easiest way to establish the health of your iPad battery is to directly contact Apple Support - and request a remote battery diagnostic test.
Apple Support can be contacted using the Contact Support link at top-right of this page. Alternatively, you can use the excellent Apple Support App to initiate a support case:
https://apps.apple.com/gb/app/apple-support/id1130498044
A further alternative is to take both your iPad and Power Adapter along to your local Apple Store - where the technicians at the Genius Bar can test and assess your devices.
