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Frozen computer

I've tried to shut down my computer via forced shut down and holding power button. The background is black with a message "Your computer is already shutting down. " This message has been there for 8 hours. Is there another method to shut down my computer. I see the mouse/arrow, but the computer is not responding.

MacBook

Posted on Nov 1, 2020 10:43 AM

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Question marked as Top-ranking reply

Posted on Nov 1, 2020 12:40 PM

On restart you may choose a startup with Safe mode, and that could take awhile.


• How to use Safe mode on your Mac - Apple Support

https://support.apple.com/en-us/HT201262


Can take upwards of 20-30 minutes or so, with an attempt re-start into Safe mode.

Good luck & happy computing!🌤⛵️

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Frozen computer

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