Portrait type photos are corrupted (grey area appear) when transferring from iPhone to PC

I have this problem to, since 2020... first with my Iphone xs and now same problem continue in my Iphone 12 Pro Max... My dad experience same problem too since 2020. His Iphone is 11 Pro and he use his own PC (Win 10).

I lost several several photos because of this problem, because when I saw and discovered the problem, I went to review the photos from last months and several had the problem, but I had already deleted the original from iphone.

How long time Apple will delay to fix it?

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Iphone 12 Pro Max 256GB

IOS 14.5.1

Windows 10 Pro

Version 1909

Comp. SO 18363.1500

The problem dont happened only with Portrait photos, as you can see bellow, theses photos were exported today (05/22/2021). But is true that this problem happen only with "IMG_E...." photos.

Are you sure about your Phone11Pro in July 2020? Or is it possible that by then you were using the "automatic" import option and imported JPG files instead? I ask just because I have never been able (inlcudind early 2020) to import .HEIC files with modifications like portrait properly...

I do strongly not expect for Apple to address this problem in a iOS update. It is a known bug since a loooong time know and many iOS updates have passes since withou any improvement...

Maybe there are software licensing issues?

This will absolutely be the last iphone I bought - even if I bought them all since the very first one came out. Now that Steve Jobs is gone, apple quality is getting worse every day...

I have exactly the same problem with my iPhone 12 with iOS 14.6. Tried on both Mac and Windows 10 PC, the gray artifact is very obvious and disturbing. Hope Apple will fix this bug. I cannot believe such an easily reproducible bug is not fixed for such a long duration.

Hello,

so you mean it also happens with a Mac, not only with a Windows or Linux PC ?

Ah, maybe we have a chance Apple may consider the pb if it also occurs in a 100% Apple world.

Hey Apple, somebody around there ? Please, have a look, thank you.

Sébastien

Its very very frustrating that Apple chooses to ignore this issue after multiple reports and escalation. Very disappointed and am questioning my loyalty to Apple, this issue shouldn't sit unaddressed for so long.

Wow - just transferred photographs from my sister's birthday party and a few days afterwards.

Using iPhone 12 mini, latest 14.6 software, still in warranty.

Transferred with "Keep Originals" in latest Windows 10, using "CUT" to preserve "Creation Date" and other metadata in a fresh folder on the Desktop.

While the first ones look fine, many - including with my little niece - are ruined.

As I used "CUT", the original is no longer in the iPhone.

SHOCKING that a "premium" product should produce such shoddy results, and even worse there's no solution or feedback here after 256 days since the complaint was raised.

Correct - it does not work.

And even if the transfer did, my classy, well lit, high res photographs get downgraded and reduced in quality.

So why did I pay top-dollar for a new iPhone 12...?

Thanks Apple.

Yep same problem with both iphone 11po max and iphone 12 pro max on Windows 10 and even Windows 11.... OMG Apple can you fix this issue. Confirm only happens when set to keep originals and the photo is potrait img_Exxxxx

Also the above comments are correct about automatically, keeps crashing and disconnecting phone. Thats been for a while, but the greyed out bottom of photos about a year or so. So annoying, all good photos can view them in Windows.

And the transfer to the HD is not automatic in my case, it's simply opening up the iPhone directory and transferring the photos through cut and paste to a file folder in Windows. I can't get the iPhone to work with the cloud transfer. . they just stay in the cloud and will not download to the HD. So I use direct via cable to HD. Which should work even better than cloud transfers.

Notice that the bit depth is different. Resolution even for the damaged photos is the same because the photo is still shown in the format, only the photo information/[picture is missing from the bottom of the photo.

This could be interesting.

I recently scanned an A3+ size poster, to a hefty 10MB jpeg file on my PC

Emailing it to myself just now before getting on the bus, but on my iPhone 12 I now see our old friend ‘grey chunks’.

Perhaps that can help Apple solve it - I don’t think they care though.

How can we fix affected jpg files. I already tried 3 jpg recovery tools but to no avail. The jpg file I possess is supposed to be the (affected) original because I have the "keep originals" setting selected for transfer to mac or pc. Don't have any other originals on the iphone as I always delete them from my phone after I download them to my NAS for storage reasons.

So this thread and issue have been ongoing since Nov 2020 (and likely earlier) but no Apple solution has been given? I am getting sick of Apple's disregard for how their products mate up with Windows and Linux users.

Essentially, if you're a Windows user then there's no point in using Portrait mode or any other premium iPhone photo features. By extension, there's less reason to use an iPhone if you're a Windows user.

WTF Apple. You could not fix this within a year??? So many baby photos are now ruined. I connected cable and moved all photos to pc folder. Now many of them are corrupted. I never get those photos back. I really hope someone sues apple for this. Camera was one key factor I bought this overpriced product and now this disaster happens. Instead they are researching how to scan and spy your photos in newer update on iOS 15. Very disappointing I can’t stress that enough.

So... Keep Originals don't work cause portrait type photos (and edited landscape ones as well) get destroyed when importing. Allright... let's use Automatic for lesser qualify photos.

With automatic checked in settings I get error message when on half way of copying: The device is unreachable.

When I google it, solution is to check Keep Originals in settings instead of Automatic...

I really hate Apple right now! :(((