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activation lock of my previous ipad

my previous owned ipad needs activation lock. I gave this device to my mum and she forgot the icloud username and password and apple ID as well. I still have the ipad case with serial number. I need your support to regain this data in order to reactivate the device.


iPad Air Wi-Fi, Cellular

Posted on Oct 23, 2020 5:57 AM

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Posted on Oct 23, 2020 7:04 AM

Tell her to use Apple's iForgot service or contact their Account Security team, or if you’re the iPad’s original owner, supply Apple with its purchase receipt and ask them to remove the lock.


It's not possible to retrieve the password through Apple; they can only reset it.


(184992)

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Oct 23, 2020 7:04 AM in response to IbrahimBushnaq

Tell her to use Apple's iForgot service or contact their Account Security team, or if you’re the iPad’s original owner, supply Apple with its purchase receipt and ask them to remove the lock.


It's not possible to retrieve the password through Apple; they can only reset it.


(184992)

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Oct 27, 2020 8:38 AM in response to IbrahimBushnaq

Dear Sir,


now we can figure out the apple id which is ****@ icloud.com and we also remember the password. But the account was locked for security reason and we cant figure out the recovery mail. Could you help me to change the recovery mail to ****@ novartis.com?



[Email Edited by Moderator]

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activation lock of my previous ipad

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