iPhone passcode reset

Ben-Jubb33 wrote:

The original passcode I set did not work. I could not open the phone. Since it is a new phone with no data yet on it, I tried to "restore" following the advice on Apple's support pages. I got the Restore image on the phone, the option to restore on my computer, and it did theoretically download new settings, or released the old passcode, but am still am not given an opportunity to enter a new 4-digit code. And needless to say, I still cannot access anything on the phone except the screen for re-entering the original passcode. It seems like an endless loop.

If you did this If you forgot the passcode on your iPhone, or your iPhone is disabled - Apple Support it shouldn't ask you for the old passcode.

Ben-Jubb33 wrote:

I'd do that, but there doesn't seem to be any online chat possibilities. Since this is my only phone, I cannot call them for customer support. (No iPhone available that can be used because of this.)

Did you click on the link to read what you need to do?